Privacy Policy

01 Introduction

Welcome to Digi Innovative Solutions ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.digiinnovative.com, contact us for services, or engage with us in any capacity. Please read this policy carefully.

02 Information We Collect

A. Information You Provide Directly

We collect information that you voluntarily provide when you:

• Fill out our contact or enquiry forms
• Request a project quote or consultation
• Subscribe to our newsletter
• Communicate with us via email, WhatsApp, or phone
• Enter into a service agreement with us

This may include your name, email address, phone number, company name, project details, billing address, and any other information you choose to provide.

B. Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and analytics tools:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and referral source
• Device type (desktop, mobile, tablet)

C. Information from Third Parties

We may receive information about you from third-party sources including LinkedIn, Google, or referral partners — only where you have consented to such sharing on those platforms.

03 How We Use Your Information

We use the collected information for the following purposes:

• To respond to enquiries — reply to your messages, quote requests, and consultation bookings
• To deliver services — manage project communications, invoicing, and deliverables
• To send marketing communications — newsletter, blog updates, and promotional offers (with your consent)
• To improve our website — understand how visitors use our site and optimise user experience
• To comply with legal obligations — maintain records required by applicable law
• To prevent fraud and ensure security — protect our systems and users from abuse

We will never use your data in ways inconsistent with this policy without first obtaining your explicit consent.

04 Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data in limited circumstances:

• Service Providers — trusted vendors (e.g., hosting providers, payment processors like Stripe, email platforms like Mailchimp) who assist us in operating our business, bound by confidentiality agreements
• Business Transfers — if Digi Innovative Solutions is involved in a merger, acquisition, or asset sale, your data may be transferred with prior notice
• Legal Requirements — if required by law, court order, or government authority
• Protection of Rights — to protect the rights, property, or safety of Digi Innovative Solutions, our clients, or the public

05 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies — required for the website to function correctly
• Analytics Cookies — Google Analytics to understand site usage (anonymised)
• Marketing Cookies — remarketing via Google Ads and LinkedIn (only if you consent)
• Preference Cookies — remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For details, see your browser's help documentation.

06 Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy:

• Contact/enquiry data — 2 years from last interaction
• Client project data — 7 years (for legal and accounting purposes)
• Newsletter subscribers — until you unsubscribe
• Analytics data — 26 months (Google Analytics default)

After these periods, data is securely deleted or anonymised.

07 Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmitted to/from our website
• CSRF protection on all web forms
• Role-based access controls — only authorised staff can access client data
• Regular security audits and penetration testing
• Daily encrypted backups stored on secure, geographically redundant servers
• Server firewall (UFW/Firewalld) configurations

08 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your data ("right to be forgotten")
• Right to Restrict Processing — request that we limit how we use your data
• Right to Data Portability — receive your data in a machine-readable format
• Right to Object — object to processing for marketing purposes
• Right to Withdraw Consent — withdraw consent at any time without affecting prior processing

To exercise any of these rights, please contact us at privacy@digiinnovative.com. We will respond within 30 days.

09 Third-Party Links

Our website may contain links to third-party websites (e.g., GitHub, LinkedIn, partner sites). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

11 International Data Transfers

Digi Innovative Solutions is based in India. If you are accessing our services from the European Union, United Kingdom, United States, Australia, or other regions with data protection laws, please note that your information may be transferred to and processed in India.

We ensure that such transfers comply with applicable regulations, including EU Standard Contractual Clauses (SCCs) and equivalent mechanisms where required.

12 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. For material changes, we will notify active clients via email.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team: